Refund Policy

Return Policy

We offer a 7-day return policy, which means you have 7 days from the date of receiving your item to request a return. Please note that customers are responsible for return shipping charges.

To be eligible for a return, the item must be in the same condition as received — unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at mitrahandpickedjewellery@gmail.com. Once your request is reviewed, the return address and further instructions will be shared with you via email.

If your return is approved, we will provide instructions on how and where to send your package. Please note that returns sent without prior approval will not be accepted.

For any questions related to returns, feel free to contact us at mitrahandpickedjewellery@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged, or incorrect item. We will review the issue and work to resolve it as quickly as possible.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on final sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mitrahandpickedjewellery@gmail.com.